Shipping and Returns

Shipping policy

At Soultrum, we are committed to providing a smooth shopping experience and ensuring your order arrives as quickly as possible.

Processing time

Orders are typically processed within 1 to 3 business days. Processing times may vary based on demand or stock availability. Orders placed on weekends or holidays are processed on the next business day.

Shipping times and rates

Standard US shipping is free on every order and usually arrives 5 to 7 business days after processing. Faster shipping options may be offered at checkout for an additional fee, typically 2 to 3 business days after processing. Shipping times are estimates, not guarantees; delays can occur due to carrier issues, weather, or peak seasons.

Order tracking

Once your order ships you receive a confirmation email with tracking information.

Shipping destinations

We currently ship to addresses within the United States. International shipping options will be introduced later.

Lost or delayed shipments

If your package does not arrive within 14 business days of the estimated delivery date, contact us. We will work with the carrier to resolve the issue or send a replacement.

30-day money-back guarantee

We stand behind the quality of our products and your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day money-back guarantee.

Eligibility for a refund

• Refunds are available within 30 days of the purchase date.
• The product must be returned in its original packaging. Opened bottles may be eligible for a partial refund.
• Proof of purchase is required.

How to request a refund

• Contact our customer support team at support@soultrum.com or through our contact page with your order details.
• We will provide return instructions and a return authorization number. Items sent back without first requesting a return will not be accepted.
• Ship the product back to us within 30 days of your purchase to 9440 Santa Monica Blvd, Suite 301, Beverly Hills, CA 90210. Return shipping costs are the customer’s responsibility.
• Once we receive your return, we process your refund within 5 to 7 business days to your original payment method. Your bank may take additional time to post it.

Exceptions

• Refunds do not apply to final sale or promotional items.
• Shipping fees are non-refundable.
• If your product arrives damaged or defective, contact us immediately for a replacement.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you want.

Subscriptions

Subscribe and Save orders renew every 30 days at 10% off. Skip, pause, or cancel anytime from your account or by emailing support@soultrum.com; changes made before an order enters processing apply to that order. Subscription orders are covered by the same guarantee. Full terms are in our Terms and Conditions.

Questions

Email support@soultrum.com or call 310-400-0134, Monday to Friday, 9:00am to 5:00pm PT. We are happy to help.