Terms and Conditions

Please read these terms carefully. Section 18 requires you and Soultrum to resolve disputes through binding individual arbitration and waives jury trials and class actions, unless you opt out within 30 days.

1. Acceptance and changes

These Terms and Conditions (“Terms”) are a binding agreement between you and PSW Holdings LLC, doing business as Soultrum (“Soultrum,” “we,” “us”). They govern your use of our websites, including soultrum.com and this storefront (the “Site”), and any purchase you make from us. By using the Site, creating an account, or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Site.

We may update these Terms. If we make material changes we will post the new Terms with a new “Last updated” date and, where you have an account or subscription, notify you by email at least 14 days before the changes take effect. Changes to the Dispute Resolution section will not apply to disputes that arose before the change. Continued use after the effective date means you accept the updated Terms.

2. Eligibility

You must be at least 18 years old and able to form a binding contract to use the Site or buy our products. Our products are formulated for adults. By using the Site you represent that you meet these requirements.

3. Products and dietary supplement disclaimer

Our products are dietary supplements. Statements on this Site about our products have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Nothing on this Site is medical advice or a substitute for advice from your physician or other qualified health provider. Always consult a health professional before starting any supplement, especially if you are pregnant, nursing, have a medical condition, or take medication. Never delay seeking or disregard medical advice because of something you read on this Site. If you think you are experiencing a medical emergency, call 911.

Individual results vary. Testimonials and reviews reflect the personal experiences of individual customers and are not a guarantee of results.

We try to describe our products accurately, but we do not warrant that descriptions, images, ingredient lists, or other content are complete, current, or error-free. Product formulas and labels may change; the label on the product you receive controls. Read the label before use.

4. Health and safety information

Soultrum (Daily Mood Support) contains 5-HTP, Ashwagandha, Rhodiola, Saffron, and L-Theanine. Do not use if you are pregnant or nursing. Do not use if you take antidepressants, MAOIs, SSRIs, SNRIs, triptans, tramadol, St. John’s Wort, or other serotonergic drugs, or medications for thyroid, blood pressure, blood sugar, or immune conditions, without your doctor’s approval. Discontinue and consult a doctor if you experience an adverse reaction.

Soultrum PM (Nighttime Sleep Support) contains 3mg melatonin, Valerian, Passionflower, Chamomile, Ashwagandha, and L-Theanine. May cause drowsiness. Do not drive or operate machinery after taking. Do not combine with alcohol or sedatives. Consult a health professional if sleep difficulties persist. Not for children under 18. Do not use if pregnant or nursing.

Keep all products out of reach of children. Do not exceed the recommended dose.

5. Accounts and security

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately at support@soultrum.com of any unauthorized use. We may suspend or close accounts that violate these Terms.

6. Orders, pricing, and errors

All orders are offers to buy that we may accept or decline. We may cancel or limit quantities, including orders that appear to be placed by resellers, orders that our fraud tools flag, or orders affected by a pricing or description error. If we cancel after you have paid, we will refund the amount charged.

Prices are in US dollars, exclude taxes and shipping unless stated, and may change at any time. If a product is listed at an incorrect price or with incorrect information due to an error, we may refuse or cancel the order, whether or not it has been confirmed or your card charged, and we will notify you. Sales tax is calculated at checkout based on your shipping address. Checkout and payment are completed on soultrum.com through our commerce platform and its payment processors. You represent that you are authorized to use the payment method.

7. Subscriptions and automatic renewal

If you choose Subscribe and Save, you authorize us to charge your payment method on a recurring basis every 30 days at the price shown when you subscribed (currently 10% off the one-time price), plus applicable taxes and shipping, starting on the day you subscribe and continuing until you cancel. We will send you an acknowledgment of your subscription terms, a reminder before each renewal, and a notice at least 7 days before any price change. You may cancel or pause at any time, and cancellation takes effect before your next scheduled charge, through your account at soultrum.com/account or by emailing support@soultrum.com. Cancellations received before an order enters processing stop that order; orders already processed are subject to our return policy. We may change subscription pricing or terms with notice as required by law; if you do not agree, cancel before the change takes effect.

8. Shipping and risk of loss

We ship to addresses in the United States. Standard US shipping is free. Delivery times are estimates. If we cannot ship within the time stated (or within 30 days if none is stated), we will notify you and give you the choice of a revised date or a full refund. Title and risk of loss pass to you when we deliver the package to the carrier; if a package is lost or damaged in transit, contact us within 14 business days of the estimated delivery date and we will replace it or refund you. See our Shipping and Returns page.

9. Returns, refunds, and the 30-day money-back guarantee

We stand behind our products. If for any reason you are not completely satisfied, contact support@soultrum.com within 30 days of the purchase date with your order details. We will provide return instructions and a return authorization. Products returned in their original packaging are refunded in full to your original payment method; opened bottles may be eligible for a partial refund. Return shipping is the customer’s responsibility, shipping fees are non-refundable, and refunds do not apply to final sale or promotional items. Refunds are processed within 5 to 7 business days after we receive your return. If your product arrives damaged or defective, contact us immediately for a replacement. Full details are on our Shipping and Returns page.

10. Promotions and discount codes

Discount codes, including first-order codes, are for personal use, may not be combined unless stated, cannot be applied to past orders, and may be changed or withdrawn at any time. Subscribe and Save pricing applies to the subscription order only.

11. Intellectual property

The Site and all content (text, graphics, logos, images, video, product names, formulas, and software) are owned by or licensed to Soultrum and protected by copyright, trademark, and other laws. “Soultrum,” “Herbs for the Soul,” and our logos are trademarks of PSW Holdings LLC. You may use the Site for personal, non-commercial shopping. Any other use, including scraping, framing, or reproducing content, requires our written permission.

12. User content and reviews

By submitting a review, photo, comment, or other content, you grant Soultrum a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, edit for length, display, and distribute it in any media, and you waive moral rights to the extent permitted. You represent that the content is your own honest opinion based on your actual experience with the product, that you disclose any material connection to us (for example, if you received a free product or a discount), and that it does not infringe anyone’s rights or contain false or unlawful material. We may remove content that violates these Terms, but we do not remove or suppress reviews because they are negative. We do not pay for or condition incentives on positive reviews. Employees and family members must disclose their relationship when reviewing.

13. Prohibited conduct

You agree not to misuse the Site, including by attempting to gain unauthorized access, interfering with its operation, scraping content or prices, placing fraudulent orders, reselling our products without authorization, or using the Site for any unlawful purpose.

14. Third-party links and services

The Site may link to third-party sites and services (for example, our commerce platform, marketplaces, and social networks). We are not responsible for their content or practices, and your use of them is governed by their terms.

15. Disclaimer of warranties

THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, SOULTRUM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT FOR ANY EXPRESS GUARANTEE STATED IN THESE TERMS. SOME STATES DO NOT ALLOW LIMITS ON IMPLIED WARRANTIES, SO SOME OF THIS MAY NOT APPLY TO YOU.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SOULTRUM AND ITS OWNERS, OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA, ARISING FROM THE SITE OR PRODUCTS. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM. THESE LIMITS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING FOR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE WHERE APPLICABLE LAW PROHIBITS SUCH LIMITS.

17. Indemnification

You agree to defend, indemnify, and hold Soultrum harmless from claims, damages, and expenses (including reasonable attorneys’ fees) arising from your violation of these Terms, your misuse of the Site or products, or content you submit.

18. Dispute resolution, arbitration, and class action waiver

(a) Informal resolution first. Before starting arbitration or a lawsuit, you agree to email support@soultrum.com (subject “Dispute Notice”) with your name, contact information, a description of the dispute, and the relief you want, and to try in good faith to resolve it with us for 60 days. We will do the same.

(b) Arbitration. If we cannot resolve the dispute informally, any claim between you and Soultrum arising out of these Terms, the Site, or our products will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (adr.org), and not in court. The Federal Arbitration Act governs this section. The arbitrator decides all issues, including whether a claim is arbitrable, except that a court decides the enforceability of the class action waiver. Arbitration will take place by video, by phone, by document submission, or in your county. We will pay all AAA filing, administrative, and arbitrator fees for claims under $10,000 unless the arbitrator finds the claim frivolous.

(c) Small claims. Either party may bring an individual claim in small claims court instead.

(d) Class action waiver. YOU AND SOULTRUM AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OF MORE THAN ONE PERSON. If this waiver is found unenforceable as to a claim, that claim will proceed in court, not arbitration.

(e) Mass arbitration. If 25 or more similar demands are filed by or with the help of the same counsel, the AAA Mass Arbitration Supplementary Rules apply, and the parties agree to a bellwether process in which up to 10 cases per side proceed first while the rest are held, followed by good-faith mediation, before remaining cases are batched.

(f) 30-day opt-out. You may opt out of this arbitration agreement by emailing support@soultrum.com or mailing PSW Holdings LLC, 9440 Santa Monica Blvd, Suite 301, Beverly Hills, CA 90210 within 30 days of the date you first accepted these Terms, stating your name, address, email, and that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.

(g) Injunctive relief. Either party may seek public injunctive relief in court to the extent required by law.

19. Governing law and venue

These Terms are governed by the laws of the State of California and the Federal Arbitration Act, without regard to conflict-of-law rules, and by any consumer protection laws of your home state that cannot be waived. Any dispute not subject to arbitration will be brought in the state or federal courts in Los Angeles County, California, and you consent to their jurisdiction.

20. Notice for California residents

Under California Civil Code section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210. Soultrum is provided by PSW Holdings LLC, 9440 Santa Monica Blvd, Suite 301, Beverly Hills, CA 90210, support@soultrum.com.

21. Electronic communications

By using the Site you consent to receive communications from us electronically, and you agree that agreements, notices, and disclosures we provide electronically satisfy any legal requirement that they be in writing. Text message participation is governed by the SMS Terms below, which are incorporated here.

22. SMS Terms (Mobile Terms of Service)

Program description. Soultrum (PSW Holdings LLC) offers a recurring automated mobile messaging program that sends marketing and promotional messages, including offers, product launches, cart and browse reminders, restock alerts, and content that may be assisted by AI, as well as informational messages such as order and shipping updates when you request them.

Consent. By opting in through our website, checkout, or by texting a keyword to our number, you consent to receive recurring automated marketing text messages from Soultrum at the phone number you provided. Consent is not a condition of any purchase. Messages may be sent using an automatic telephone dialing system or other automated technology.

Frequency and cost. Message frequency varies; typically up to 6 messages per month, more during promotions. Message and data rates may apply. Contact your wireless provider for details about your plan.

Cancel. Reply STOP to any message to cancel at any time. You will receive one confirmation text and no further marketing messages. You may also opt out by any other reasonable means, including emailing support@soultrum.com. Please allow up to 10 business days for processing.

Help. Reply HELP to any message, email support@soultrum.com, or call 310-400-0134.

Carriers. Supported carriers include AT&T, T-Mobile, Verizon, US Cellular, and others. Carriers are not liable for delayed or undelivered messages.

Privacy. See our Privacy Policy. We do not share your mobile number or opt-in data with third parties or affiliates for their marketing purposes.

Eligibility. You must be at least 18 years old and the account holder or authorized user of the number. If you change or deactivate your number, notify us so we can update our records.

Disputes. These SMS Terms are part of and governed by these Terms, including the arbitration agreement and class action waiver in Section 18.

23. General

If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them to an affiliate or successor. These Terms, the Privacy Policy, the SMS Terms, and the policies linked from the Site are the entire agreement between us regarding the Site and our products. Sections 3, 4, 11, 12, 15 through 19, and 23 survive termination. Nothing in these Terms limits rights that cannot be limited under the laws of your state, including New Jersey.

24. Contact

PSW Holdings LLC dba Soultrum
9440 Santa Monica Blvd, Suite 301
Beverly Hills, CA 90210
support@soultrum.com · info@soultrum.com · 310-400-0134